Supply Chain & Logistics Manager

Hello, we’re SURI (Sustainable Rituals) - we’re on a mission to make personal care more enjoyable and sustainable, one daily ritual at a time. 

For like-minded individuals who already believe in the power of sustainable choices, we aim to create personal care products that are more sustainable, beautiful, and convenient alternatives. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey.

We launched our first product, an award-winning sustainable sonic electric toothbrush, in 2022, and have sold to nearly 200k customers, across Europe and US . Along the way, we have received many awards (Red Dot Design Award, DeZeen People’s Choice Award, Amazon Innovations Awards, Fast Company Most Innovative CPG Company, and more) and great organic press coverage (Wired, Monocle, The Times, The Independent, GQ, and more).

We have a closely knit team of experts who have a strong attention to detail and willingness to think differently. We are looking for someone to join our Operations team at SURI, helping us build a strong and efficient supply chain.

We have an immediate opening available for a Supply Chain and Logistics Manager, who will be responsible for overseeing and managing our global logistics and fulfilment operations to maximise efficiency and productivity. They play a crucial role in order management as well as developing and maintaining good relationships with suppliers, carriers and our 3PLs as well as ensuring on time delivery. 

If you enjoy a fast paced environment, exciting problem solving and have a passion for logistics and supply chain we’d be thrilled to hear from you.

Key Responsibilities:

Logistics:

• Freight Negotiation & Bookings: Negotiate freight rates and sea freight optimisation, and maintain effective communication with suppliers and freight carriers.
• Inbound Management: Oversee deliveries into 3PL and incoming shipments, and regularly reconcile all stock locations to ensure accuracy.
• Import and Export Documentation: Stay up to date with current regulations, both UK and internationally.
• System Updates: Ensure WMS are optimised and set up to support expansion whilst ensuring accuracy at the current period of time.
• Projects: Support with NPD product launches and other business critical campaigns

Fulfilment:

• Order Management: Oversee wholesale, retail, and Fulfilled by Amazon (FBA) orders.
• Shopify Order Management: monitor all DTC orders, working closely with customer service to solve problems, update orders when needed and ensure timely dispatch.
• Compliance Review: Review and manage non-compliance issues and chargebacks, ensuring orders meet retailer and partner requirements.
• Customer Relations: Maintain strong working relationships with commercial teams and other internal departments.

Inbound and Goods Receipt (GR) Management:

• Managing Inbounds: Manage inbound shipments and ensure timely goods receipt (GR) processes.
• B2B Orders: Monitor B2B orders and track KPIs.
• Issue Resolution: Track, manage, and follow up on any issues related to inbounds or order fulfilment.

Packaging:

• Stock Monitoring: Oversee packaging stock levels to ensure materials are available when needed.
• Timely Delivery: Ensure packaging materials arrive on time to avoid disruptions in fulfilment processes.
• Special Projects: Participate in or lead special projects related to packaging or logistics efficiency improvements.

E-commerce:

• Shipping Management: Manage shipping rules, holiday calendars, and order fulfilment settings.

Platform Management: Work within Shopify and Blade (Warehouse Management System) to manage orders, shipments, and inventory efficiently.

• 4 to 6 years experience in international logistics, fulfilment, or supply chain management

• US and Europe supply chain experience preferred
• Management experience essential
• Solutions driven problem solver
• Strong organisational skills and project management
• Great attention to detail and capable of multitasking
• Experience with inventory management systems (Unleashed preferred but not essential)
• Experience with freight negotiations and booking processes.
• Experience of setting up 3PL locations
• Ability to manage multiple orders, track shipments, and handle B2B relationships.
• Experience working with e-commerce platforms (Shopify preferred) and WMS systems like Blade.
• Strong communication skills for internal and external stakeholder management.
• Excellent in excel 

• 25 days annual leave, plus bank holidays and an additional day for your birthday
• Flexible working hours
• Hybrid working - up to 2 days working from home each week
• 1 Charity Day per year
• Central London offices- based in London Bridge; a stone’s throw from Borough Market
• 4x “Work from Anywhere” weeks, with no requirement to be in the office those weeks
• Monthly social events, organised by different team members
• Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
• 5x free toothbrushes every year
• £1000 personal development budget each year, per employee
• Fantastic career opportunities; with the chance to grow as SURI does
• Ross Fridays; dreamed up by our Commercial Manager, Ross; a Ross Friday gives you the opportunity to finish at 3pm on a Friday of your choosing every month
• Monthly massages in the office
• Fresh fruit and snack orders every week
• Cycle to Work scheme, and Electric Bike Cycle to Work scheme
• Regular product swaps with other fantastic companies

At SURI, we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive.