Ask people where Nando’s comes from and you’ll get a different answer every time. Portugal? Mexico? The UK? Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way.
It was 1987 and Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Then another. And then another. Fast forward five years and Nando’s landed in the UK. Now, with over 460 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.
We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi – because it’s the people that make the chicken.
Inspired by our Southern African heritage, we know and value the richness diversity brings. So we're committed to creating an inclusive and respectful culture for all. We’ve even been recognised as one of the industry leaders by the Financial Times.
We have identified several organisational shifts as part of our ongoing business strategy. The Supply Chain Team play a crucial role in helping to deliver the Nando’s strategic goals through providing a robust and stable supply chain, improving gross profit and margin, and addressing risk. This team is responsible for developing strategies to ensure we source products and services that we are proud of to support running restaurants brilliantly and enable our central support teams.
Main purpose of the role
To manage the outbound supply and logistics from our distributors to our restaurants to ensure high levels of service.
To identify and lead projects that will support our business growth and improve the efficiency and resilience of the supply chain.
To support the Head of Logistics and Distribution to ensure the team deliver the supply chain strategy, whilst supporting the restaurant operations and developing the team’s individual and collective capabilities.
To build and maintain excellent internal stakeholder relationships, particularly in restaurant operations.
A day in the life...
To work with the team to deliver a strategic supply chain and logistics plan for all food and drink, and brand touchpoints and restaurant supplies categories of third party spend, ensuring there is an appropriate plan to support the Nando’s restaurant operations and business growth.
To be responsible and accountable for the logistics service from our distribution partners to our restaurants.
To take overall responsibility for supply of products into our Irish distributors and restaurants, working with the Supply Chain Managers to ensure high levels of availability and with our UK based distributors to manage the export to Ireland process. To manage the costs associated with this supply chain.
To deal with delivery issues and be the escalation point of contact for restaurants and Ops teams and managing all Zendesk (restaurant online issue reporting system) queries to resolution, and proactively communicating to Ops and restaurants on a daily basis.
To manage any electronic ordering system failures and ensure the contingency order process is implemented successfully.
To support the supply chain activity associated with new product and menu launches, to ensure all products arrive on time and in full for launch.
To lead the logistics activities associated with new restaurant openings, including set up, delivery access planning, delivery days and times, opening order placement and being onsite during first deliveries to ensure all is on track and resolve any issues.
To be proactive in identifying opportunities to improve service to restaurants such as technology in the supply chain, electronic receipting and sign on glass, automated goods receipting, waste collection and consolidation.
To support the management of the contracts with our distribution partners, to include regular service reviews and contract meetings, forecast and activity planning, implementation of projects and efficiency initiatives.
To manage and report on service level KPIs and performance analysis.
To develop excellent relationships with restaurants, MDs, RDs and central Ops and to regularly attend relevant meetings to outline future plans, listen to feedback and observe the supply chain in action.
Hot Skills
A demonstrable and thorough understanding of the supply chain and logistics in a multi-site organisation with fast moving products.
Minimum 3 years' experience in a supply chain and logistics role within a large, multi-site organisation.
A good understanding of restaurants, how they operate and the impact the supply chain has on them.
Knowledge of forecasting and demand planning.
Good project management skills.
Good analytical skills across large and/ or multiple data sets. Strong Excel capability.
Collaborative approach with the ability to engage and build positive relationships with stakeholders.
Calm and organised under pressure.
Providing out of hours support to our restaurants, weekends and bank holidays when needed.
Inspiring Others, Customer Focus, Personal Integrity, Drive, Team Working, Developing Self / Others, Analysing & Decision Making, Managing Performance, Managing Change, Gaining Commitment, Commercial Acumen.
Demonstrate and encourage behaviours that foster the Nando’s values of Pride, Passion, Courage, Integrity & Family.
Extra Hot Benefits
Company bonus
25 days holiday + bank holidays
Free Nando’s when you're working (and 40% discount when you're not)
Annual team trips, AKA a free holiday
Reward membership scheme and access to great discounts
Four-week sabbatical every five years you’ve been with us
Private healthcare
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