Description This opportunity is on WK 2 Nights, the hours for the position will be 18:30pm to 6:30am.
NB: You will be required to upload a copy of your CV to your application and shortlisted candidates will be asked to complete a short on-line video interview as part of the application process, selected candidates will then be invited to Face-to-Face practical assessment on site.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- We pay a 25% night shift premium for all hours worked between 10pm and 6am.
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
What you’ll do
Your key accountabilities will include
- Providing support to new colleagues following their initial process training using the process materials provided
- Carrying out audits providing constructive feedback to colleagues
- Update the Operational Excellence Team Manager on the progress of new colleagues using Learning Curve data
- Providing on the job support to existing colleagues based on Learning Curve data and individual development needs
- Support the ongoing maintenance of the Red Pilot training matrix
Who you are
Your skills and experience will include
- Experience providing support and coaching to others
- Experience giving feedback to others in a positive and constructive way
- Confident and engaging communicator
- The ability to listen to others and understand their point of view
- Ability to follow structured processes to deliver a high standard of coaching
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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