Warehouse Operations Manager

Summary and purpose of position: 

The role holder will manage the shift, leading two warehouses across all shifts; to achieve all KPI’s in a safety first operation. They ensure all warehouse operations are efficient, effective and an engaging place to work.  Working closely with H&S, Stock & Systems, Facilities, People & Finance.

Duties and responsibilities 

• Provide leadership, coaching and direction to managers and colleagues in all warehouse areas, making safety a priority 
• Ensure all orders are picked accurately, packed adequately and dispatched on time, with the best standards and  service levels 
• Ensure compliance to procedures in all areas of responsibility 
• Ensure that sales and profit targets are achieved together with the effective maintenance of operational  standards in accordance with Company policies & procedures 
• To act as a catalyst in identifying opportunities to improve business performance through active reviews of  current process and procedure 
• Lead change within the operation, to further improve profitability and performance of the site • Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained • Ensure the efficient running of the MHE fleet and ensuring any maintenance issues are resolved • P&L responsibilities and understanding, reportable to senior managers
• Providing support, guidance & performance management of the management team
• Confidently manage external relationships with contractors and visitors on site and maintain key operational and  customer service standards at all times 
• Responsible for the full 24 hour operation, with requirements to be flexible to visit all shifts on a monthly basis,  dealing with any performance or people issues 
• Provide KPI / SLA reports to Senior Management team as required, providing insight and recommendations for  improvement 
• Lead the management team in creating succession plans for all relevant roles 
• Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded • Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures 
• Inspire the team to exceed the customer contractual KPI’s & site KPI’s 
• Administration of team in all appropriate People systems 
• To perform any other management function as required by the business.

Experience, skills and attributes:

Essential 
 

• Experience in leading a warehouse  management team 
• Experience managing P&L 
• Flexible across the 7 day working week • Ability to influence and work with the senior  management team 
• Enthusiastic approach to work 
• Adaptable, Organised, time critical decision maker, strong forward planning skills
• Ability to motivate a diverse team and drive  engagement
• Focus on continuous improvement in various areas of work environment
• Active listener who is able to adjust their communication style to their audience to get buy in from their stakeholders
• Eager to support their team in their personal development journey and promote learning culture 

Desirable 

• Experience in Continuous Improvement
• Coaching skills 
• Project experience 
• Experience working in a 3PL