DescriptionSummary and purpose of position:
The role holder will manage the shift, leading two warehouses across all shifts; to achieve all KPI’s in a safety first operation. They ensure all warehouse operations are efficient, effective and an engaging place to work. Working closely with H&S, Stock & Systems, Facilities, People & Finance.
Duties and responsibilities
- Provide leadership, coaching and direction to managers and colleagues in all warehouse areas, making safety a priority
- Ensure all orders are picked accurately, packed adequately and dispatched on time, with the best standards and service levels
- Ensure compliance to procedures in all areas of responsibility
- Ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures
- To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure
- Lead change within the operation, to further improve profitability and performance of the site • Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained • Ensure the efficient running of the MHE fleet and ensuring any maintenance issues are resolved • P&L responsibilities and understanding, reportable to senior managers
- Providing support, guidance & performance management of the management team
- Confidently manage external relationships with contractors and visitors on site and maintain key operational and customer service standards at all times
- Responsible for the full 24 hour operation, with requirements to be flexible to visit all shifts on a monthly basis, dealing with any performance or people issues
- Provide KPI / SLA reports to Senior Management team as required, providing insight and recommendations for improvement
- Lead the management team in creating succession plans for all relevant roles
- Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded • Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures
- Inspire the team to exceed the customer contractual KPI’s & site KPI’s
- Administration of team in all appropriate People systems
- To perform any other management function as required by the business.
Experience, skills and attributes:
Essential
- Experience in leading a warehouse management team
- Experience managing P&L
- Flexible across the 7 day working week • Ability to influence and work with the senior management team
- Enthusiastic approach to work
- Adaptable, Organised, time critical decision maker, strong forward planning skills
- Ability to motivate a diverse team and drive engagement
- Focus on continuous improvement in various areas of work environment
- Active listener who is able to adjust their communication style to their audience to get buy in from their stakeholders
- Eager to support their team in their personal development journey and promote learning culture
Desirable
- Experience in Continuous Improvement
- Coaching skills
- Project experience
- Experience working in a 3PL