Quality Assurance Manager
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing and quality processes for our software developments. If you are passionate about delivering defect-free solutions, enjoy leading teams, and want to make a measurable impact on product performance and customer satisfaction, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced quality professional with a background in software development and testing. You’ll lead a small team of QA Engineers to ensure that every product release meets the highest standards of performance and reliability, driving improvements in testing processes, automation, and delivery.
Location…
This role is based at our head office in Bracknell, Berkshire.
Key responsibilities of the role…
Planning & Process:
Testing & Quality Assurance:
Continuous Improvement:
Team Leadership & Development:
About you…
About the Company…
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, any time, anywhere.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.