Quality Assurance Manager
Manchester City CouncilContract Type: Permanent Full-Time
Additional Payments: Casual Car User Allowance
Closing Date: 11.59pm, 29 May 2026
Interview Method: In Person (Face to Face)
This role is subject to -
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
Legal right to Work:In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
2 References - where possible we require 3 years' history.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.
Use of Artificial Intelligence (AI)
The Quality Assurance Manager, will manage a team of Quality Improvement Officers, seeking to make continuous improvement of commissioned adult social care providers across the City, the team works with all social care providers, including homecare, care homes and supported accommodation.
The aim to support care providers to deliver outstanding quality care and achieve good and outstanding CQC inspection outcomes. The role maintains the partnership relations with commissioned providers and its important that the post holder has a good understanding of care, regulatory activity and a detailed understanding of how quality provision is maintained at all times.
The role includes working with providers on a daily basis, through escalation and difficult periods of time, whilst also developing the market to meet the ongoing challenges of adult social care. Managing a team of staff, undertaking provider meeting, promoting the team’s achievements, whilst developing how the team works, the tools it uses and its relationships with the market.
The role has a high profile across the city and attending senior meetings will also be part of the role.
Shadowing how the performance and quality improvement officers undertake audit work for regular ongoing development, regular supervision, continuous workforce development as part of the team’s growth is included.
A good communicator, listening skills and report writing will be part of daily working, a good understanding of the challenges of adult social care across the sectors, will be a key requirement to fulfilling the role.
The role holder will support and cover for other Quality Assurance Managers as and when required to ensure coverage and continuity.
For further detail or discussion please contact Paul Bickerton, Head of Commissioning on [email protected]
About the Candidate
The candidate will need to have a good understanding of adult social care, how services are delivered and the challenges it currently faces. A team player, good communicator, report writer are key attributes to the role. Experience of managing a team of staff, who work out in the community for the majority of the time would be an advantage. An ambassador for adult social care
The Performance and Quality improvement Team is a busy working environment. Officers are out visiting providers across the city on a daily basis, following up on actions, undertaking audits, supporting safeguarding’s, dealing with complaints and report writing are just a few of the key tasks, the main aim of the team is to continue to develop and make improvements in social care provision at all times.
The team uses a number of tools to support its work, including bespoke auditing tools, the collection of KPI’s, understanding data, speaking to citizens and staff in care the care sector are all things that happen across the city on a regular basis. The Performance and Quality Improvement team is the key relationship holder of all 300 adult social care providers and come with a high level of responsibility
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
Benefits we offer
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long-term condition
When You Join Us
We’re a Disability Confident Employer, offering:
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email [email protected].
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.