Quality Assurance Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job title: Quality Assurance Manager

Location: East Grinstead

Salary: competitive basic salary

Due to our consistent growth over the last few years, and to continue to keep pushing forward, we are looking for a Quality Assurance Manager to join the team , to be based out of our office in East Grinstead.

This is a fantastic opportunity for a skilled compliance professional to join a business with ambitious growth plans, and the scope to make a real difference in the daily running of the business.

Purpose of the Role:

To lead and manage the Quality Assurance function across the Hub, driving consistent quality standards, regulatory compliance and continuous improvement. The role ensures adherence to Group policies, FCA requirements and best practice, while supporting operational teams to improve client outcomes, colleague capability and risk management.

The QA Manager combines leadership, technical oversight and governance responsibility, with full ownership of the regional QA framework and outputs.

Key Responsibilities:

Quality Assurance Leadership

• Lead and manage the Hub’s QA team, ensuring delivery against agreed standards and objectives.
• Own and oversee the Hub’s QA process, ensuring consistency with Group expectations and “My Compliance” requirements.
• Act as the primary QA point of contact for the Hub MD and Regional QA Lead.

Team Leadership & Development

• Oversee day-to-day QA operations, ensuring efficiency, quality and consistency.
• Set clear objectives, conduct performance reviews and manage accountability.
• Coach, mentor and develop QA colleagues to build capability and progression.
• Champion teammate engagement, wellbeing and open communication to drive retention and performance.

Risk, Governance & Compliance

• Ensure all QA activity complies with FCA regulation, legal obligations and internal governance frameworks.
• Proactively identify, assess and mitigate operational, regulatory and reputational risks.
• Maintain oversight of:
• Regulatory returns
• Insurer audits
• Complaints MI and root cause analysis
• Breach and Risk Register
• CIO checks
• Introducer, AR and IAR QA checks

Continuous Improvement & Best Practice

• Drive continuous improvement initiatives across the Hub and region.
• Support delivery of the Retail Broker Toolkit and QA-related training programmes.

For more information please apply online or contact Dan Hurley.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.