Quality Assurance Manager

Starting salary: £43,227
Contract type: Permanent
Grade: 4
Location: The Engine Shed, Stirling FK8 1QZ
Working Hours: Monday - Friday, 35 hours per week
Interviews: To be held in person at The Engine Shed on Week Commencing 29 June 2026

Your role as Quality Assurance Manager will be to lead, coordinate and logistically support accredited training carried out by the Technical Education & Training (TET) Department online and in its three training centres - the Elgin Skills Centre, Stirling Skills Centre, and the Engine Shed in Stirling. You will be responsible for establishing and maintaining a system of Quality Assurance operational standards and setting standard practices and processes. These practices and processes extend to ensuring there is a robust management information/data gathering mechanism in place. 

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• ‘Quality Assurance’ is managed effectively, and documented processes are implemented, reviewed, and continuously improved.

• The centre’s policies are documented, implemented, and monitored.

• Policies and procedures are version controlled, made available to staff and current versions of documents are being used at all times.

• The centre’s procedures for supplying complete, current, and accurate information to the awarding bodies for the purposes of registration, entries and certification must be documented, implemented, and monitored.

• The centre’s internal assessment and verification procedures are documented, implemented, and monitored.

• The centre’s external assessment procedures must be documented, implemented, and monitored to meet the qualification, QS and other awarding body requirements.

In conjunction with teaching staff, ensure that:

• Candidates are supported and guided through the qualifications for which they are entered. 

• Student support needs are addressed, and reasonable adjustment requests are considered, processed, and signed off.   

• Student progress is monitored, captured, and communicated to relevant parties. 

• Mechanisms are present to capture and liaise with others over student attendance and related funding requirements.

• We capture and report on student retention and withdrawals.

• We promote positive student behaviour.

• We plan and support student recruitment, registration (includes gathering information for the purpose of assessor checking suitability), enrolment and induction, and related activities.

• We support the grievance, complaints, appeals and disciplinary processes as outlined in the relevant policies.   

• All staff working on certificated courses complete a minimum of 20 hours (or stipulated hours as per awarding body guidance for the award) CPD. Staff CPD records, CVs and certificates are filed, stored securely, and presented to awarding body, when requested. 

• All staff are taken through the induction process before course delivery and refreshers undertaken when required.

And must also:

• Participate in development, delivery, and standardisation meetings, where required.

• Result students on QS Connect or equivalent once internal verification activity is complete. 

• Prepare, present evidence for and participate in internal quality assurance and external verification visits and address actions from the resulting reports. 

• Prepare and present management information.

• Procure and develop systems such as Student Management System (SMS). 

• Build a student support function.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

•  Knowledge and understanding of the quality assurance process and procedures required to deliver accredited training and educational activity across the Scottish Credit and Qualifications Framework and other educational frameworks.
• Relevant experience in the setting and implementing of operational standards within an educational or skills training related context.
• Experience of setting up and maintaining work programmes and project management.
• Experience of creating and maintaining business relationships.
• Strong communication and interpersonal skills.
• Proven ability to provide excellent levels of customer service and demonstrate understanding of its importance in delivering operational objectives and maintaining and enhancing the strategic value of HES to its partners.
• Demonstrate ability to see synergies, opportunities, and challenge thinking, to foster innovation, whilst working with others in a collaborative manner.

• Demonstrate ability to provide leadership and enable effective teamwork.

   

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.