Training and Quality Assurance Manager in Central Operations

Location: London 

Job Description 

We are seeking a methodical and quality-focused Training and Quality Assurance Manager to oversee all aspects of Security Officer training including the design and implementation of best in class training standards and maintenance of training records, ensuring training is delivered consistently across the Bank.  The candidate will also be responsible for the development, quality control and implementation of all site level processes and Security Operating Procedures (SOPs). Additionally, the candidate will ensure that the Physical Security division is compliant with the Bank’s Business Continuity requirements including the development of all necessary documentation and plans.   .

Key Responsibilities include:

Training and Capability Development

• Design and maintain a Bank wide security training framework and role-specific training standards to include induction and annual training requirements, ensuring alignment with risk management priorities and operational standards.
• Develop and manage the security training matrix, ensuring competence, certification, and development records are up to date and verifiable.
• Develop training content, assessments, and evaluation methods that support both regulatory requirements and continuous improvement.
• Coordinate the delivery of induction, refresher, and specialist training in collaboration with Security Operations Managers and external training partners.
• Evaluate the effectiveness of training outcomes and identify enhancements to reinforce compliance and ensure continual improvement.

Process and Security Operating Procedures (SOP) Management

• Lead on the drafting and continuous development of all Security processes and SOPs, ensuring all documentation remains relevant and aligned to business requirements and current threats.
• Ensure new and amended documents are issued to relevant stakeholders and hard copies maintained across all site Security Control Rooms.
• Ensure all policies reflect ERM and operational risk principles. 

Governance and Quality Assurance

• Develop and maintain a quality assurance framework which continually assesses the effectiveness and consistent implementation of site level processes and SOPs.
• Revise site level processes and SOPs in response to emerging threats, or in response to post incident reviews to ensure they remain current.
• Implement governance cycles for documentation review in line with Physical Security Standard requirements to maintain continuous alignment with internal assurance and policy requirements.
• Manage document control and version tracking across all security processes and SOPs, ensuring clarity, traceability, and compliance with Bank governance standards.
• Conduct quality assurance reviews to identify procedural gaps, assess control effectiveness, and recommend and implement targeted improvements.
• Provide structured reporting on compliance performance and document governance for inclusion in audit and assurance reviews.

Business Continuity and Incident Preparedness

• Serve as the Business Continuity Coordinator for the department, maintaining the Business Impact Analysis (BIA) and associated Business Continuity documentation and ensuring compliance with the Bank’s Business Continuity policies.
• Ensure continuity and resilience exercises are completed to schedule, with outcomes captured and lessons incorporated into procedural updates.
  
   

Collaboration and Communication

• Work collaboratively with governance, audit, and operational teams to ensure training and procedural documentation supports enterprise-wide assurance objectives.
• Produce management reports summarising training compliance, documentation status, and assurance findings to inform continuous improvement.
• Promote a culture of accountability, governance awareness, and procedural excellence within Physical Security Operations.
  
   

Role Requirements 

Minimum Criteria

• Detailed understanding of current Security Officer training standards within a corporate environment.
• Experience documenting and maintaining detailed site-level processes and procedures, identifying gaps and driving continual improvement.
• Demonstrable experience in training design, quality assurance, or compliance management within a regulated or risk-governed environment.
• Strong understanding of governance frameworks, documentation control, and assurance processes consistent with enterprise risk management principles.

Essential Criteria

• Excellent writing, analytical, and communication skills with the ability to produce professional, auditable documentation.
• Proven organisational skills and attention to detail, capable of managing concurrent governance and training review cycles.
• Confident in driving process improvement and maintaining alignment with corporate risk and assurance expectations.

Desirable Criteria

• Experience within a regulated, high-security, or government environment (e.g. banking, critical national infrastructure, or defence).
• Familiarity with ISO 9001 (Quality Management Systems) and/ 22301 (Business Continuity).
• Recognised qualification in training or compliance, such as:
  • Level 3 Award/Certificate in Education and Training (AET/CET)
  • Level 4 Certificate in Learning and Development
  • Level 4/5 Diploma in Compliance, Risk Management, or Quality Assurance
  • Professional membership of The Security Institute or an equivalent body.
  • Business Continuity or Risk certification (e.g. BCI CBCI or IRM Certificate) or experience is advantageous.