Quality Assurance Manager

We’re looking for a confident, forward‑thinking Quality Assurance Manager to lead our team of Quality Co‑ordinators and champion a culture where quality, product safety and a “Can Do” mindset sit at the heart of everything we do.

In this pivotal role, you’ll ensure our products and processes consistently meet the highest standards—protecting our customers, strengthening our brand reputation, and driving continuous improvement across the site. You’ll be hands‑on, influential, and trusted to make a real impact.

• Leading, coaching and developing a team of Quality Co‑ordinators, ensuring clear responsibilities, strong competencies and effective standard work.

• Ensuring full compliance with product safety, quality and customer standards across all areas.

• Developing and implementing robust quality assurance plans and processes.

• Investigating and resolving quality issues, ensuring accurate root cause analysis and effective corrective actions.

• Managing internal rejects and identifying system failures to reduce the Cost of Quality.

• Overseeing customer complaints, ensuring timely resolution and high‑quality reporting.

• Supporting and leading customer visits both on-site and at customer premises.

• Advising operational teams on quality matters and supporting them to maintain high standards.

• Conducting and supporting audits, including traceability exercises and process adherence checks.

• Leading and participating in CI projects focused on improving quality performance.

• Maintaining accurate complaint and suspect data, including trend analysis to prevent recurrence.

• Managing supplier complaints and ensuring timely, consistent follow‑up.

• Supporting customer and accreditation audits.

• Deputising for the Quality Manager when required.

• Providing hands‑on support with Quality Co‑ordinator duties when needed.

• Strong product knowledge and excellent understanding of quality systems.

• Working knowledge of BRCGS and ISO 9001 standards.

• A structured, organised approach to documentation and process management.

• Ability to carry out critical product and process audits.

• Confident IT skills, including Excel, Word, PowerPoint and ERP systems.

• A proactive, self‑motivated approach with the ability to work independently and collaboratively.

• Exceptional attention to detail and accuracy in reporting and record‑keeping.

This is a fantastic opportunity to shape the quality culture of a fast‑paced manufacturing site, influence key decisions, and lead a team that plays a vital role in our success. If you’re passionate about quality, improvement and building strong customer relationships, we’d love to hear from you.

• Medicash scheme – our employees are covered for contributions towards, dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme. 
• Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time, in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals. 
• Company sick pay scheme – Dependent on successful probation
• Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
• EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
• Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
• Attendance bonus scheme (discretional)
• Free parking onsite